We understand that not every purchase works out, which is why we offer a 100% satisfaction guarantee. Please see our Return Policy for full details.
For your convenience, Hold the Magic purchases can be returned by mail, regardless of whether you made your purchase online, or by phone.
How to return by mail
Follow these four steps:
- Pack the item securely and include the original product packaging if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
- Include proof of purchase (receipt) plus your name, address, email, phone number and a brief description of why you’re returning the item. (No return code required.)
- Address your package to:
HOLD THE MAGIC RETURNS
3308 BERTA LANE
LAFAYETTE, CA 94549
Please note: You are responsible for return shipping costs.
4. Send your package using a carrier that can provide tracking. Hold the Magic is not responsible for items lost or damaged in transit.
- If we have questions about your return, we will contact you by phone or email.
- Returned merchandise that does not meet the conditions of the 100% Satisfaction Guarantee will be declined.
Send us an email. Our fairy experts will get back to you in two shakes of a dragonfly tail.