Shipping Policy - Hold The Magic
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Shipping instructions & policy

Simply select your preferred shipping method at checkout. Customers will receive an email informing them that their order has been shipped, the package tracking number, and a web address where the package can be tracked.

Orders are fulfilled Monday through Friday, with the exception of holidays. Sometimes, due to unexpected circumstances, it may take longer for packages to arrive. These circumstances may include: bad weather, strikes at the airport or postal service, holiday season when mail takes longer to be sorted, any other Superior Force, etc. We do our best to ensure that packages arrive on time, but some things are out of our control. In any case, if you feel that your package is delayed beyond the expected time, please contact us and we’ll look into the cause immediately. Please feel free to contact us at myfairy@holdthemagic.com – we’re always here for you.

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Return instructions & policy

We understand that not every purchase works out, which is why we offer a 100% satisfaction guarantee.

HOW TO RETURN BY MAIL

Follow these four steps within 30 days of purchase:

1. Pack the item securely and include the original product packaging if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)

2. Include proof of purchase (receipt) plus your name, address, email, phone number and a brief description of why you’re returning the item. (No return code required.)

3. Address your package to:

HOLD THE MAGIC RETURNS
3308 BERTA LANE
LAFAYETTE, CA 94549

Please note: You are responsible for return shipping costs.

4. Send your package using a carrier that can provide tracking. Hold The Magic is not responsible for items lost or damaged in transit.

Questions?

Send us an email. Our fairy experts will get back to you in two shakes of a dragonfly tail.

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